Policies



Shipping & Pickup

At the beginning of the quarter, order processing will take longer than usual due to the volume of orders. Processing may take 3-4 business days. We appreciate your patience.

Pickup Orders:

Online order pickup is available during business hours. When you receive an email with the subject line: "Your order is ready for pickup! Order #" your order has been fulfilled.

Shipping Orders:

Shipping is offered at a flat rate of $14.00. Please allow 1-2 business days for Washington State shipping, after your order has been processed. Please allow 1-2 additional business days for out-of-state orders.

For Hawai'i, Alaska, PO boxes, and APO boxes, your order will be shipped via USPS. Please email bookstore.onlineorders@wwu.edu for tracking number inquires.

We are unable to ship to Western Washington University dorms and offices.

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Abandoned Order Policy

The A.S. Bookstore will hold in-store pickup orders for 14 days from the order processing date. Orders not picked up by this date are considered abandoned. We will refund the original purchase price to the payment method on record.

For abandoned textbook orders, a $10 restocking fee will be deducted from the refund.

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Return Policy

Items must be in new condition, have original packaging and/or pricing information intact (tags, labels, etc.), unless the merchandise is defective. Returns are subject to the discretion of the management and are not guaranteed. Please see policy information below.

Shipping charges are non-refundable.

Textbooks

Retain your original receipt for returns.

Textbooks must be returned by the second Friday after the beginning of the quarter OR 5 days after the processing date, whichever is later, for a refund.

During the 3rd and 4th weeks of the quarter, refunds will be given on textbooks only if the class is dropped. A copy of the Drop Slip is required. All other refund requirements apply.

After the 4th week of the quarter, textbook returns are no longer accepted.

Access codes and eBooks are non-refundable once redeemed/downloaded.

To qualify for a full refund, textbooks must be returned in the condition they were purchased in. Shrink-wrapped or packaged items must be returned unopened.

General Merchandise

General merchandise may be returned for an exchange or refund within 30 days of purchase. All returns must be accompanied by the original receipt or packing list.

Refunds will be given in the same form as payment.

All returns must be accompanied by the original receipt or packing list.

Opened electronics and closeout/clearance items are non-refundable.

Returns & Exchanges by Mail

PLEASE RETURN TEXTS IN PERSON WHEN ABLE

Return shipping is at-cost to customer. Please package your items in original condition with your original invoice/receipt included. If you are exchanging item(s), please include instructions detailing which item(s) you'd like to exchange, and we will ship the replacement item(s) at no additional cost.

Contact bookstore.onlineorders@wwu.edu with any questions regarding the return/exchange process.

Mailing address for returns:
Western Associated Students Bookstore
ATTN: Returns
501 High Street
Bellingham, WA 98225

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Contact Support

Contact us anytime with questions or concerns via email at: asbookstore@wwu.edu. You can also contact our customer service department at: 360-650-3655. Email is the preferred contact method.

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Our support staff will respond within 1 to 2 days.

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