Policies
Shipping, Delivery & Online Order Fulfillment
Web Order Shipping Rates for all Departments
| Order Total | UPS Ground | UPS 2nd Day Air |
|---|---|---|
| $0 - $25.00 | $9.50 | $19.50 |
| $25.01 - $45.00 | $10.50 | $22.50 |
| $45.01 - $75.00 | $11.50 | $25.50 |
| $75.01 - $100.00 | $13.50 | $30.50 |
| $100.01 - $150.00 | $15.50 | $35.50 |
| $150.01 - $200.00 | $17.50 | $40.50 |
| Greater than $200.01 | $19.50 | $45.50 |
Online Order Policies
Please be aware that our stock levels change regularly. If an item is not readily available, we will contact you via email with revised information.
Orders take 1-3 days to process. Order processing may take up to 3-4 business days at the beginning of the quarter due to the high volume of orders.
Expedited orders will be shipped the next business day.
We are unable to ship to Western Washington University dorms and offices. We do not offer UPS Ground or 2nd Day Air shipping for Hawai'i, Alaska, PO boxes, and APO boxes- your order will be shipped via USPS.
Please email bookstore.onlineorders@wwu.edu for tracking number inquiries.
Please email bookstore.onlineorders@wwu.edu or call 360-650-3655 to inquire about international shipping.
Shipping cost does not include duties, customs fees, or any additional import taxes. Customs clearance is the sole responsibility of the recipient.
We do not offer 2nd Day Air for international orders.
Online order pickup is available during business hours. When you receive an email with the subject line: "Your order is ready for pickup! Order #" your order has been fulfilled.
Textbook or General Merchandise: We will hold in-store pickup orders for 14 days from the order processing date.
Regalia: We will hold in-store pickup orders for regalia through the duration of Commencement.
Orders not picked up by this date are considered abandoned. We will refund the original purchase price to the payment method on record. For abandoned textbook or regalia orders, a $10 restocking fee will be deducted from the refund.
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Return Policy
Items must be in new condition, have original packaging and/or pricing information intact (tags, labels, etc.), unless the merchandise is defective. Returns are subject to the discretion of the management and are not guaranteed. Shipping charges are non-refundable.
Please see policy information below.
Return must be accompanied by the original receipt or packing list. To qualify for a full refund, textbooks must be returned in the condition they were purchased in. Shrink-wrapped or packaged items must be returned unopened.
Textbooks must be returned by the second Friday after the beginning of the quarter OR 5 days after the processing date, whichever is later, for a refund. During the 3rd and 4th weeks of the quarter, refunds will be given on textbooks only if the class is dropped. A copy of the Drop Slip is required. All other refund requirements apply. After the 4th week of the quarter, textbook returns are no longer accepted.
Access codes and eBooks are non-refundable once redeemed/downloaded.
General merchandise may be returned for an exchange or refund within 30 days of purchase. All returns must be accompanied by the original receipt or packing list. Refunds will be given in the same form as payment.
Gift cards, opened electronics, and closeout/clearance items are non-refundable.
PLEASE RETURN TEXTS IN PERSON WHEN ABLE
Contact bookstore.onlineorders@wwu.edu to start the return process. Please package your items in original condition with your original invoice/receipt included. Return shipping is at-cost to customer. If you are exchanging item(s), we will ship the replacement item(s) at no additional cost.
Mailing address for returns:
Western Associated Students Bookstore
ATTN: Returns
501 High Street
Bellingham, WA 98225
Contact bookstore.onlineorders@wwu.edu with any questions regarding the return/exchange process.
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Contact Support
Contact us anytime with questions or concerns via email at: asbookstore@wwu.edu. You can also contact our customer service department at: 360-650-3655. Email is the preferred contact method.
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