ONLINE ORDER FAQ
.accordion {
background-color: #002f5e;
color: #ffff;
cursor: pointer;
padding: 18px;
width: 100%;
border: none;
text-align: left;
outline: none;
font-size: 20px;
transition: 0.2s;
}
.active, .accordion:hover {
background-color: #bad80a;
}
.panel {
padding: 0 18px;
display: none;
background-color: white;
overflow: hidden;
}
I placed my Fall 2020 textbook order a few days ago and there have been no updates. Should I be concerned?Fall course materials are still arriving. We may be holding your order aside because a majority of your order are titles with an estimated delivery date in the near future. Please email us if you have questions or concerns. I ordered a Redshelf ebook now what?After you order the ebook you’ll receive an email (within an hour of placing your order) from noreply@sequoiars.com containing the access code you’ll need to copy and paste to gain access, it can be filtered as spam so check that folder as well. From there any time you’d like to access the materials you simply navigate back to wwu.redshelf.com and log in. The materials listed for my course say IA or Inclusive Access. What is this? Inclusive access materials will be provided digitally via Canvas. You will have access to a digital book and courseware. These materials have a cost associated with them which will be charged to your student account.
Trial access is available through the add/drop date each quarter.If you would like to opt out of having the digital materials please follow the prompts after logging into your Canvas course to opt out. You must opt out by the add/drop date, otherwise your student account will be charged. Once you opt-out, you will no longer have access to the links in Canvas.Charges to student accounts occur 5-7 business days after the add/drop date. The optional discounted loose leaf is only available to those students who remain opted in after this date.
There are no books listed for my class. Is this correct?In most cases that means there are no required books for that course. In some cases we may not have received textbook adoption information from the professor. If there are no books listed it would be best to confirm with your professor. .Why is the shipping rate so high?The AS Bookstore is self supporting and our model does not factor freight into the pricing or cost of goods which is why shipping is a separate charge. We are offering a flat rate of $10 shipping for course materials for Fall of 2020, which is a lower rate than our median cost through UPS..The class I am ordering books for has two titles listed EITHER/OR. What does that mean?Choice - You can choose either of the books with this option. Only one is needed for the class.
Either/Or - You can choose either of the books with this option. Only one is needed for the class. They are different formats of the same title (i.e. one is loose-leaf and the other is hardbound)
Optional - This book is not needed for the class, but you may want it to help you do well. This is usually listed for study guides or solution manuals.
Required - The professor requires this book to pass the class. Your class readings and assignments will be based on the materials in this book.
Are all items guaranteed in stock?No, during peak times inventory levels can change quickly. If an item on your order is not in stock you will receive an email stating that the item is on backorder. In most cases reorders of course materials take two business days to arrive. Apparel and gift items vary depending on the vendor, our team will provide more information via email in these situations. What happens if my book is not available when I order it?We will mark the item as backordered and notify you. We will not process payment for that the title until it arrives. Re-orders generally take two days.Do I need to set up an account or have a login/password to order?No, you may order as a 'guest'. The only benefit to using an account at checkout is to help track the progress of your order and expedite your next visit.I can't login to my bookstore account how do I recover my login/password?The bookstore does not have direct access to your account and login/password recovery will be delayed. If you need a quick solution you may check out as a guest or create a new login with an alternate email address. What forms of payment do you accept for online orders?We accept all major credit cards and A.S. Bookstore Gift Cards. We also accept Student Account Charges—click (here to learn more. Student accounts open 30 days prior to the first day of class and close 30 days after the first day of class each quarter.I received an email stating that there was a problem with my payment information. What does this mean?In most cases it means the card you used was declined for some reason. Review your billing information and reach out to us by phone (360 650-7666) to resolve the issue or to cancel your order. Do not send credit card information to us via email.We hold the merchandise you ordered for 3 business days when payment is declined. If you do not contact us within 3 business days your order will be cancelled. How do I cancel my order?If you need to cancel your order email us: Bookstore.onlineorders@wwu.edu.If I select "No Substitutions" on my book order, what happens?Choosing not to allow substitutions will have no effect on your order. We will fill your order with the condition we have on hand. If you do not wish to keep the book in the condition you receive you are welcome to return it. Click here to view our return policy for further details.How do I return or exchange an item?At present merchandise can be returned or exchanged through the mail only. Review our return policy HERE.Is shopping on your website secure? For your security, we use the same industry standard SSL (Secure Sockets Layer) as leading major commercial shopping sites to obtain confidential user information.If both new and used copies are shown on the web site, will I get the book condition I ordered?We work hard to provide the exact books you requested, however availability (especially for used books) can be limited, and are sold on a 'first come first serve' basis. If you are looking for used books, the best thing to do is to order them as early as possible.
var acc = document.getElementsByClassName("accordion");
var i;
for (i = 0; i < acc.length; i++) {
acc[i].addEventListener("click", function() {
this.classList.toggle("active");
var panel = this.nextElementSibling;
if (panel.style.display === "block") {
panel.style.display = "none";
} else {
panel.style.display = "block";
}
});
}