Course Material Online Order FAQ When will my order be ready? I opted to have my order picked up in the store, but my order has a shipping address. Why? Can I track my order? Are all items guaranteed in stock? How can I cancel or change my order? How do I return or exchange an item? What forms of payment do you accept for online orders? What are the advantages of ordering online? Do I need to set up an account or have a login/password to order? How do I order my textbooks online? When is my order processed? Where can I pick up my order? Can I buy all my books online? If both new and used copies are shown on the web site, will I get the book I order? What happens if my book is not available when I order it? If I select No Substitutions on my book order, what happens if that book is unavailable? The class I have to order books for has two titles listed EITHER/OR. What does that mean?When will my order be ready?We will begin processing fall quarter course material orders on September 16th, 2019. When your order is ready you will receive an email stating that your order has been processed, please wait a minimum of two hours from the timestamp on that email before coming in to pick up your order. Non-course material orders are processed within 1-2 business days and typically take about two business days from the date processed to arrive.
Return to top of page I opted to have my order picked up in the store, but my order has a shipping address. Why?The Bookstore's address will auto-populate as the "shipping address" for all Pick-up orders.
Return to top of page Can I track my order ?Yes,we provide tracking information when your order is processed. If you used a bookstore account when you checked out tracking information can also be found on our website under the Order Tracking link. If you're having trouble email us Bookstore.onlineorders@wwu.edu.
Return to top of page Can I alter or cancel my order?The best way to make changes to your order is via email: Bookstore.onlineorders@wwu.edu. Be sure to include the order number,your full name and a description of the requested change. Our team will confirm once the changes have been made. If you need to provide updated payment information do not send that information via email, contact us by phone at 360-650-7666.
Return to top of page Are all items guaranteed in stock?No, during peak times inventory levels can change quickly. If an item on your order is not in stock you will receive an emial stating that the item is on backorder. In most cases reorders of course materials take two business days to arrive. Apparel and gift items vary depending on the vendor, our team will provide more information via email in these situations.
How do I return or exchange an item?Merchandise can be returned or exchanged in person or through the mail, review our return policy HERE.Return to top of page What forms of payment do you accept for online orders?We accept all major credit cards and A.S. Bookstore Gift Cards. We also accept Student Account (Charge-It) charges. Student accounts open 30 days prior to the first day of class and close 30 days after the first day of class each quarter..
Return to top of page What are the advantages of ordering online?Accessible - shop from the comfort of your home anytime
Convenient - have your textbooks ready to pick up or delivered to your home
Save time - we'll do the shopping for you!
Return to top of page Is shopping your website secure? For your security, we use the same industry standard SSL (Secure Sockets Layer) as leading major commercial shopping sites to obtain confidential user information.
Return to top of page Do I need to set up an account or have a login/password to order?No, you may order as a 'guest' if you like. However, ordering as a guest removes the opportunity to keep track of your order progress online.
Return to top of page How do I order my textbooks online?In the Bookit section, select your term, i.e. Spring ____, and your department from the pull down menu, select your course number, then select your section and select Find Books. All textbooks for that class will be displayed.
Return to top of page When is my order processed?Because the majority of textbooks are not available until a couple of weeks before the semester begins, we will process textbook orders beginning approximately two weeks before classes begin. Clothing or Gift orders will be processed within 2 business days of receiving the order.
Return to top of page Where can I pick up my order?Visit our Course Materials Department on the lower floor of the A.S. Bookstore. Clothing and Gift orders can be picked up will be at the Customer Service Desk on the main floor.
Return to top of page Can I buy all my books online?Yes. You can also purchase a wide variety of supplies as well.
Return to top of page If both new and used copies are shown on the web site, will I get the book I order?We work hard to provide the exact books you requested, however availability (especially for used books) can be limited, and are sold on a 'first come first serve' basis. If you are looking for used books, the best thing to do is to order them as early as possible.
Return to top of page What happens if my book is not available when I order it?We will notify you of the availability and hold your order open and ship the title when it arrives.
Return to top of page If I select No Substitutions on my book order, what happens if that book is unavailable?Choosing not to allow substitutions will result in the title being cancelled if it is not in stock in the condition orderd. Example: You place an order for a used copy of "Gender in a Changing World" and select no substitutions, the bookstore was only able to source new copies of that title. In this scenario we have the title in stock but in the alternate condition, selecting no substitutions communicates to our team that you'd prefer not to purchase one of the new copies we have on hand.
Return to top of page The class I have to order books for has two titles listed EITHER/OR. What does that mean? The following key explains the differences between required and optional materials:
Choice - You can choose either of the books with this option. Only one is needed for the class.
Either/Or - You can choose either of the books with this option. Only one is needed for the class. They are different formats of the same title (i.e. one is loose-leaf and the other is hardbound)
Optional - This book is not needed for the class, but you may want it to help you do well. This is usually listed for study guides or solution manuals.
Required - The professor requires this book to pass the class. Your class readings and assignments will be based on the materials in this book.
Return to top of page